At Khukumoni Shop, we want our customers to have a happy and worry-free shopping experience. If you receive a damaged, defective, or incorrect product, we are here to help you with our return and refund process.
Return Eligibility
A product may be eligible for return if:
- The product is damaged or defective upon delivery.
- You received the wrong product or an incorrect variation.
- The product is unused and in its original condition.
- The product is reported within the specified return period.
For hygiene and safety reasons, some baby care, personal care, and used products may not be eligible for return.
Return Request Process
To request a return:
- Contact our customer support team within the return period.
- Provide your order details and a clear description of the issue.
- Share photos or videos of the product if required for verification.
- Wait for our confirmation before sending the product back.
Non-Returnable Items
The following items may not be eligible for return:
- Products damaged due to misuse or improper handling.
- Used or washed products.
- Products without original packaging or accessories.
- Clearance or special offer items (if mentioned at the time of purchase).
Refund Policy
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
If approved:
- Refunds will be processed through the original payment method when applicable.
- For cash-on-delivery orders, refund arrangements will be made through an agreed method.
- Delivery charges may not be refundable unless the issue was caused by our mistake.
Exchange Policy
If you receive a damaged, defective, or wrong product, we may provide a replacement depending on product availability.
Delivery Issues
If your order arrives damaged or incorrect, please contact us as soon as possible after receiving the package so we can resolve the issue quickly.
Contact Us
For any return or refund-related questions, please contact Khukumoni Shop customer support.
Thank you for shopping with Khukumoni Shop. We appreciate your trust and support.